TERMS & CONDITIONS.
Last updated: 03.01.2026
Welcome to The Percenters. These Terms & Conditions explain how you may use our website and participate in our events, activities, and merchandise offerings. By accessing our website, registering for an event, or purchasing merchandise, you agree to be bound by these Terms.
1. About us
The Percenters is a UK-based mental health and wellbeing non-profit organisation (awaiting registration approval via the Charity Commission) supporting young adults through inclusive community events, activities, and resources.
These Terms apply to your use of our website:
www.thepercenters.co.uk
2. Using our website
2.1 Our website is provided for personal and non-commercial use only.
2.2 You are responsible for ensuring you have access to the equipment and internet connection required to use the website.
2.3 We do not guarantee that the website will always be available, uninterrupted, or free from errors.
2.4 You must not:
misuse or disrupt the website;
introduce viruses, malware, or harmful material;
attempt unauthorised access to our systems.
We reserve the right to restrict or suspend access if these Terms are breached.
3. Information on our website
3.1 Content on our website is provided for general information and wellbeing purposes only.
3.2 Information provided does not constitute medical, psychological, or professional advice and should not replace professional support.
3.3 While we aim to keep information accurate and up to date, we cannot guarantee completeness or accuracy at all times.
4. Your personal data
4.1 How we collect, use, and protect personal information is explained in our Privacy Policy, available at:
https://www.thepercenters.co.uk/privacypolicy
4.2 By using our website or signing up for communications or events, you agree to the handling of your personal data as described in our Privacy Policy.
5. Intellectual property
5.1 All content on this website (including text, images, logos, branding, and downloadable materials) belongs to or is licensed to The Percenters, unless otherwise stated.
5.2 You may view, download, or print content for personal, non-commercial use only.
5.3 You must not copy, reproduce, distribute, or use our content for commercial purposes without prior written permission.
6. Events and activities
6.1 If you register for an event or activity run by The Percenters, additional information or guidance may apply and will be shared with you at the time.
6.2 By attending our events, you agree to:
act respectfully and considerately towards others;
follow reasonable instructions from facilitators or volunteers;
help maintain a safe, inclusive, and supportive environment.
6.3 We reserve the right to make reasonable changes to events or cancel them if necessary. Where possible, we will notify registered participants in advance.
7. Safeguarding and wellbeing
7.1 The Percenters is committed to safeguarding and promoting the wellbeing of all attendees.
7.2 Our events provide peer-led wellbeing support and community connection. They are not therapy and do not replace professional mental health care.
7.3 If we have concerns about someone’s safety, we may take appropriate safeguarding action, including sharing information with relevant services where legally required.
8. Flirting, harassment, and boundaries at events
The Percenters is committed to providing a safe, respectful, and inclusive environment for everyone.
8.1 Purpose of the policy
This policy operates as a preventative safeguarding measure to:
prevent client-to-client harassment;
maintain clear and appropriate boundaries;
protect the wellbeing and safety of all attendees;
promote education and awareness around the impact of inappropriate or flirtatious behaviour.
8.2 Expected behaviour
All attendees are expected to:
treat others with respect;
avoid unwanted, intrusive, or repeated flirtatious comments or behaviour;
respect personal boundaries at all times.
Any behaviour that makes another person uncomfortable is not acceptable.
8.3 Reporting a concern
If an attendee experiences or witnesses concerning behaviour:
concerns can be reported to a volunteer or facilitator;
individuals have the right to confidentiality;
individuals have the right to a post-session debrief.
All reports are taken seriously and handled sensitively.
8.4 Safeguarding process
When a concern is reported:
the safeguarding team is notified;
the incident is recorded in a secure Flirting Policy Report document;
the incident is reviewed by the volunteer and safeguarding team.
The review considers volunteer witness accounts and whether the behaviour is deemed flirtatious or inappropriate.
8.5 Outcomes
Following review, one of the following may apply:
i) Warning (first offence):
a supportive discussion is held;
education is provided on the impact of the behaviour.
ii) Ban (second offence):
the individual may be banned from accessing The Percenters services until further notice;
educational materials on harassment are provided.
In some cases, no action may be taken if deemed appropriate.
8.6 Return following a ban
After three months, an individual may be offered a questionnaire to assess understanding of the impact of their behaviour.
If sufficient understanding is demonstrated, re-entry may be considered.
In serious cases, a lifetime ban may apply.
8.7 Support for those affected
Individuals who raise concerns are offered:
a post-session debrief;
confidentiality;
appropriate safeguarding support.
A safeguarding report is produced for every reported incident.
9. Photography and media
9.1 Photography or video recording may occasionally take place at events.
9.2 Attendees will be informed if this is happening and may opt out at any time.
9.3 No one is required to appear in photographs or recordings.
10. Liability
10.1 To the fullest extent permitted by law, The Percenters is not responsible for loss, damage, or injury arising from:
use of the website;
participation in events or activities.
10.2 Nothing in these Terms limits liability for death or personal injury caused by our negligence or for liability that cannot be excluded by law.
11. Third-party links
11.1 Our website may include links to third-party websites for information or convenience.
11.2 We are not responsible for the content, availability, or privacy practices of third-party websites.
11.3 A link does not imply endorsement by The Percenters.
12. Changes to these Terms
12.1 We may update these Terms & Conditions from time to time.
12.2 The most current version will always be available on our website.
12.3 Continued use of the website after changes are published constitutes acceptance of the updated Terms.
13. Merchandise sales
13.1 The Percenters offers limited merchandise for sale through its website. All merchandise is subject to availability.
13.2 By placing an order, you confirm that:
you are legally capable of entering into a contract; and
the information you provide is accurate, complete, and up to date.
13.3 We reserve the right to refuse, cancel, or limit orders at our discretion, including where there are pricing errors, stock issues, or suspected misuse.
14. Pricing and payment
14.1 All merchandise prices are listed in GBP (£) and include any applicable taxes unless stated otherwise.
14.2 Payment must be made in full at the time of ordering. Orders will not be processed until payment has been successfully received.
14.3 We reserve the right to amend prices at any time, but price changes will not affect accepted orders.
15. Shipping
15.1 Merchandise is shipped within the United Kingdom only.
15.2 Shipping costs and estimated delivery times are displayed at checkout. Delivery times are estimates and are not guaranteed.
15.3 Risk of loss or damage passes to the customer once the order has been dispatched.
15.4 Shipping is governed by our Shipping & Returns Policy, which forms part of these Terms.
16. Cancellations
16.1 Orders may be cancelled or amended only before they are shipped.
16.2 Once dispatched, orders cannot be cancelled and must follow the returns process.
17. Returns and refunds
17.1 Merchandise may be returned within 14 days of receiving the item, in line with UK consumer law.
17.2 Returned items must be unworn, unwashed, and in their original condition.
17.3 Refunds are subject to inspection and approval.
17.4 Refunds are issued to the original payment method. Original shipping costs are non-refundable unless the item is faulty or incorrect.
17.5 Returns and refunds are governed by our Shipping & Returns Policy and Refund Policy.
18. Exchanges
18.1 We do not currently offer direct exchanges.
18.2 To order a different size or item, you must return the original item (subject to eligibility) and place a new order.
19. Faulty or incorrect items
19.1 If an item is faulty, damaged, or incorrect, please contact us as soon as possible.
19.2 We may request photographs or further information before offering a resolution.
20. Charity merchandise disclaimer
20.1 The Percenters is a not-for-profit organisation.
20.2 Proceeds from merchandise sales support our charitable activities, programmes, and operational costs.
20.3 Purchasing merchandise does not constitute a donation unless explicitly stated.
21. Hard-lock policy clause
21.1 These Terms should be read in conjunction with our:
Shipping & Returns Policy
Refund Policy
Privacy Policy
21.2 In the event of any inconsistency, these Terms & Conditions shall prevail.
22. Governing law
These Terms & Conditions are governed by the laws of England and Wales.