TERMS & CONDITIONS.
Last updated: 11.08.2026
Please read these Terms & Conditions carefully. They apply when you:
● use www.thepercenters.co.uk;
● book, attend or take part in a ‘THE PERCENTERS.’ event or activity;
● submit a professional referral;
● make a donation; or
● order merchandise from us.
Only the sections relevant to what you are doing will apply. Event pages, booking confirmations and product pages may contain additional information for a particular activity or purchase. Any additional information forms part of these Terms, but it cannot take away rights you have under law.
By using our website or completing a booking, referral, donation or merchandise order, you agree to the relevant parts of these Terms. If you do not agree, please do not complete the relevant transaction or activity.
1. ABOUT THE PERCENTERS.
THE PERCENTERS. is a charitable incorporated organisation registered in England and Wales.
Registered charity number: 1216850
Website: www.thepercenters.co.uk
Email: jake@thepercenters.co.uk
Telephone: 07594 411008
Contact address: 19 Farm Way, Worcester Park, KT4 8RX
We support young adults through non-clinical community events, activities, wellbeing opportunities, information and resources. Most of our participant events are intended for young adults aged 18 to 26. Some events, activities or resources may be open to people outside that age range, including people over 26, parents, carers, professionals and supporters, where this is stated or agreed.
In these Terms, "we", "us" and "our" mean THE PERCENTERS. "You" means the person using our website, booking or attending an activity, making a referral or donation, or purchasing merchandise.
2. USING OUR WEBSITE.
2.1 Permitted use
You may use our website for lawful personal use, professional referrals and other lawful non-commercial purposes.
You must not:
● misuse, damage, disrupt or overload the website;
● introduce viruses, malware or other harmful material;
● attempt to gain unauthorised access to the website, accounts, servers or information;
● use automated tools to scrape or copy the website without our written permission; or
● use our website or content in a way that infringes another person's rights or breaks the law.
We may restrict access where reasonably necessary to protect the website, our users or THE PERCENTERS.
2.2 Availability and changes
We work to keep the website available and accurate, but we do not guarantee that it will always be uninterrupted, error-free or available. We may update, suspend or withdraw part of the website where reasonably necessary.
2.3 Information and third-party links
Website content is provided for general information and wellbeing purposes. Although we take reasonable care when preparing it, information may become outdated and should not be relied upon as the only basis for an important health, safety, financial or legal decision.
Our website may link to third-party websites, venues, booking systems, social-media services or support organisations. A link does not mean that we control or endorse everything on that service. Third parties are responsible for their own content, availability, services and privacy practices.
2.4 Intellectual property
Unless stated otherwise, the text, graphics, branding, logos, photographs, videos and downloadable materials on our website belong to or are licensed to THE PERCENTERS.
You may view, download or print materials for personal, professional-referral or other non-commercial use. You may link to our public pages and share unaltered public event information to help someone find or access our activities. You must not reproduce, sell, distribute, alter or use our content commercially without our prior written permission. This does not prevent fair dealing or any other use permitted by law.
3. OUR NON-CLINICAL ROLE AND URGENT SUPPORT.
THE PERCENTERS. provides community connection, peer-led wellbeing opportunities and general psychoeducation. We are not a clinical, medical, counselling, therapy, diagnostic or crisis service.
Using our website, attending an event or being referred to us does not create a clinician-patient, therapist-client or other healthcare relationship. We do not provide individual diagnosis, treatment, risk monitoring or emergency response, and we cannot monitor someone between events.
Our activities are intended to complement, not replace, appropriate professional care. You should continue to follow advice or care plans provided by qualified professionals and seek professional advice where needed.
If someone is in immediate danger, call 999 or go to A&E. If urgent mental-health help is needed but it is not an emergency, use NHS 111 online or call 111 and select the mental-health option.
4. EVENT BOOKINGS, ELIGIBILITY AND ACCESS.
4.1 Eligibility
The eligibility information on the event page or booking form applies to that event. Most Percenters Events are for people aged 18 to 26, but an event may have a different intended group or an individually agreed exception.
Anyone under 18 may only attend where an event expressly allows this and we have put appropriate safeguarding arrangements in place.
Unless an event page says otherwise, you do not need a diagnosis or a professional referral to book. Taking part is voluntary and nobody is required to disclose personal experiences during an event.
You must provide accurate booking information. Bookings are personal and should not be transferred to someone else without our agreement.
4.2 Places and suitability
A professional referral is not an event booking. A referral asks us to make contact and consider whether our opportunities may be suitable.
An event booking is subject to the stated eligibility, available places, venue requirements and any proportionate safety arrangements. We may contact you to clarify information or discuss adjustments. We may decline or cancel a booking where there is a lawful and reasonable reason, including ineligibility, no remaining places, a significant safety concern that cannot be reduced through reasonable steps or adjustments, or a serious breach of these Terms.
We will not exclude someone merely because they have a mental-health condition, disability or support need. We will consider our Equality Act responsibilities and any reasonable adjustments before making a decision.
4.3 Event charges
Most Percenters Events are free unless the event page clearly says otherwise. If a charge applies, the price and any event-specific cancellation terms will be shown before booking. Nothing in those terms affects your statutory rights.
Where a paid booking is for a leisure activity on a specific date or during a specific period, the statutory 14-day cooling-off right will not normally apply. Any cancellation or refund option we offer will be stated before booking. This does not affect your rights if we cancel the event, fail to provide it as agreed or the law otherwise gives you a remedy.
4.4 Changes and cancellations
We may make reasonable changes to an event, including its time, venue, facilitator, format or activities. We may postpone or cancel an event because of safety, weather, facilitator availability, venue issues, low attendance or circumstances outside our reasonable control.
Where practicable, we will notify booked attendees using the contact details provided. If we cancel a paid event, we will refund the event fee paid to us. Unless the law requires otherwise, we are not responsible for separate travel, accommodation or other costs you choose to incur.
4.5 Accessibility and support people
We want our activities to be as accessible as reasonably possible. Please contact us as early as you can if you need information in another format, a reasonable adjustment or agreement for a support worker, carer or trusted person to attend.
We will consider requests fairly, taking account of effectiveness, practicality, available resources, the venue and safety. If a particular adjustment cannot reasonably be made, we will explain this and, where possible, discuss an alternative. We do not charge a disabled attendee for a reasonable adjustment.
A support person must be agreed where the booking or venue requires this and must also follow these Terms. They remain responsible for any professional or personal support they have agreed to provide.
5. TAKING PART SAFELY.
When attending or taking part in an event, you agree to:
treat attendees, volunteers, facilitators, venue staff and members of the public with respect;
follow reasonable safety instructions and venue rules;
take reasonable care of your own health and safety and that of others;
provide information that is necessary for an agreed adjustment or immediate safe participation, without being required to disclose a full diagnosis or clinical history; and
tell a facilitator or volunteer promptly about an incident, injury or immediate safety concern.
Some activities may involve ordinary risks, including walking outdoors, uneven surfaces, weather, travel, physical movement, food, busy venues or online interaction. Relevant activity information and safety instructions will be provided where appropriate. You should consider whether an activity is suitable for you and ask us if you are unsure.
You are responsible for your travel to and from an event and for your personal belongings, except where a loss is caused by our breach of duty or negligence.
5.1 Food and allergies
Some events may provide food or drinks, sometimes through a venue or delivery partner. Please tell us about relevant allergies or dietary requirements and ask before consuming anything if you are unsure. Unless we expressly confirm otherwise, we cannot promise that a venue, food item or preparation area is completely free from a particular allergen. This does not limit any responsibility that applies under food-safety law.
5.2 Alcohol, drugs and intoxication
Some social events take place in licensed venues. Alcohol may be available to purchase from the venue, but nobody is expected or pressured to drink. The venue's licensing rules, age-verification requirements and terms apply to alcohol it supplies.
Do not bring illegal drugs to an event. We may refuse entry, stop participation or ask someone to leave if alcohol, drugs or intoxication create a safety, conduct or welfare concern.
5.3 Online events and communities
Online activities may use third-party platforms. You must follow the platform's terms and our conduct expectations. Do not record, screenshot, copy or publicly share another participant's image, voice, messages, username or personal information without their permission.
We may moderate or remove content and restrict access where reasonably necessary for safety, privacy or respectful participation. Online services can experience technical problems, and we cannot guarantee uninterrupted access to a third-party platform.
6. RESPECT, HARASSMENT AND PERSONAL BOUNDARIES.
We work to provide a respectful, inclusive and safer environment. The following behaviour is not acceptable at our activities or in connected online spaces:
harassment, sexual harassment, bullying, discrimination or victimisation;
threats, violence, intimidation, stalking or deliberately unsafe behaviour;
unwanted touching, sexual comments, intrusive questions or sexualised behaviour;
repeated or unwanted flirting, messages, invitations or attention, including continuing after someone has declined, asked for it to stop or otherwise made clear that it is unwanted;
pressuring someone to share personal information, meet privately, drink alcohol, enter a relationship or have sexual contact;
photographing, filming or recording someone without permission;
sharing another person's private information or disclosures without permission, except to report a genuine safety concern;
retaliation against someone who raises or supports a concern; or
conduct that seriously disrupts an activity or risks harm to people, property or the venue.
A friendly or mutually welcomed conversation is not automatically a breach. Everyone must respect personal boundaries, and attention must stop when it is unwanted.
6.1 Reporting a concern
You can report a concern to a volunteer or facilitator at the event, or contact us using the details in section 1. We will take concerns seriously, listen and consider appropriate support and action.
If the concern involves the person who would normally receive or handle it, tell us that when reporting it so it can be passed to an uninvolved trustee or, where appropriate, an external authority.
We cannot promise complete confidentiality. Information will be handled sensitively and shared only where reasonably necessary for safeguarding, legal, insurance or operational purposes.
6.2 Possible action
Depending on the seriousness, evidence, impact, pattern of behaviour and immediate risk, we may:
provide guidance, education or a warning;
separate people or change participation arrangements;
remove someone from an event or online space;
pause or suspend bookings while a concern is reviewed;
impose a time-limited, indefinite or permanent restriction; or
contact venue security, safeguarding services, the police or emergency services where appropriate.
There is no fixed warning-first process. Serious behaviour may result in immediate removal or exclusion, while a lower-level concern may be addressed through discussion and guidance. We will make decisions case by case, act proportionately and consider relevant communication needs, disability and reasonable adjustments without compromising the safety of others.
Where practicable, we will explain a significant restriction or exclusion and how it can be reviewed. An immediate safety measure may remain in place while any review takes place.
7. SAFEGUARDING.
If we become concerned that a person may be at risk of abuse, neglect, serious harm or immediate danger, we may take safeguarding action. This may include checking immediate safety, recording the concern, consulting our safeguarding lead and sharing necessary information with an appropriate person or authority.
Where it is safe and appropriate, we will involve the adult concerned in decisions. However, we may use or share information without consent where this is necessary and lawful, including to protect life, respond to a serious safeguarding concern, prevent or detect crime, comply with a legal obligation or respond to a lawful request.
Safeguarding action does not mean that we become a clinical or statutory service. Professionals and organisations involved in a person's care or support retain their own legal, professional, clinical and safeguarding responsibilities.
If a safeguarding concern involves our safeguarding lead or another person who would usually manage the concern, it will be referred to an uninvolved trustee or an appropriate external authority. Immediate danger should always be reported to the emergency services.
8. PROFESSIONAL REFERRALS.
A professional submitting a referral must:
discuss the referral with the young adult;
give them access to our Professional Referral Privacy Notice;
confirm that they have agreed to the referral and contact from THE PERCENTERS.;
obtain and record the young adult's explicit agreement before sharing relevant health, disability, accessibility or wellbeing information;
provide accurate professional contact details; and
share only information that is relevant and necessary for this referral.
Do not send complete clinical records, unrelated case histories or documents we have not requested.
A referral is voluntary. It does not guarantee acceptance, suitability, an event place or continuing contact. It does not create a clinical relationship, transfer a professional's existing responsibilities to us or create an unrestricted information-sharing arrangement.
We will only provide a basic referral outcome to the referring professional where the young adult has agreed, or where sharing is otherwise necessary and lawful. The young adult may decline contact, decide not to attend or ask us to stop contacting them at any time.
Our Professional Referral Privacy Notice is available at:
www.thepercenters.co.uk/professionalreferralprivacynotice
9. PHOTOGRAPHY, VIDEO AND MEDIA.
Photography, filming or audio recording may occasionally take place at an event. We will tell attendees when planned and provide a practical way to opt out or stay outside the recording area. Booking or attending an event is not, by itself, consent to appear in promotional material.
No attendee is required to be photographed, filmed, interviewed or identified publicly. Where we rely on consent for a particular use, consent can be withdrawn at any time. Withdrawal does not affect use that was lawful before withdrawal. We will stop new consent-based use and, where reasonably practicable, remove online copies we control. We may not be able to retrieve printed materials already distributed or copies independently shared by other people.
Attendees and guests must not record or publish identifiable images, audio or private information about another participant without their permission.
10. PERSONAL INFORMATION AND COMMUNICATIONS.
We process personal information as explained in our Privacy Policy:
www.thepercenters.co.uk/privacypolicy
Professional-referral information is also covered by the Professional Referral Privacy Notice linked in section 8.
Accepting these Terms or confirming that you have read a privacy notice is not automatically consent to every use of personal information. Where the law requires consent, including for particular marketing or use of sensitive information, we will ask separately.
You can unsubscribe from optional marketing using the link in a message or by contacting us. We may still send essential information about an event, referral, donation or order you have requested.
11. DONATIONS.
Donations are voluntary gifts to support THE PERCENTERS. and are not payment for a service or event place.
Unless we expressly accept a donation for a specific restricted purpose, donations will be treated as general funds. Our trustees will decide how to use them in furtherance of the charity's purposes.
Donations are generally non-refundable. We may make a refund where a donation was made in error, was unauthorised or fraudulent, must be returned by law, or the trustees otherwise have lawful authority to return it. Contact us as soon as possible if you believe there is a problem.
You may cancel a recurring donation through the payment provider or by contacting us. Cancellation stops future payments but does not normally refund donations already processed.
Where Gift Aid is offered, it applies only to eligible donations supported by a valid declaration. The donor is responsible for ensuring they have paid enough UK Income Tax and/or Capital Gains Tax to cover the Gift Aid reclaimed by all charities on their donations, and for telling us if their circumstances change.
12. MERCHANDISE.
12.1 Orders and formation of the contract
Our merchandise is sold to consumers in the United Kingdom and is subject to availability. If you are under 18, please ask a parent or guardian to place the order.
By ordering, you confirm that the information you provide is accurate and that you are authorised to use the payment method. Your order is an offer to buy. A contract is formed when we send an order confirmation accepting the order.
If we cannot accept an order because an item is unavailable, there is an obvious pricing or description error, payment has not been authorised, delivery restrictions apply or we reasonably suspect fraud or misuse, we will tell you and refund any payment taken.
12.2 Descriptions, prices and payment
We take reasonable care to describe and display products accurately. Colours and appearance may vary slightly between screens, and handmade or separately produced batches may have minor variations that do not affect satisfactory quality.
Prices are shown in pounds sterling and include any applicable VAT. Delivery charges, if any, are shown before you place the order. Payment is taken through the payment methods offered at checkout.
12.3 Delivery and risk
We currently deliver merchandise within the United Kingdom only. Estimated delivery times are shown on the product page or at checkout. We will deliver without undue delay and normally within 30 days of the contract unless a different period is agreed with you.
Please provide a complete and accurate delivery address. Tell us promptly if you notice an error. Reasonable additional delivery costs may apply if an item has to be sent again because the address supplied was incorrect, but this does not affect your statutory rights.
The goods remain our responsibility until they come into the physical possession of you or a person you identify to receive them.
12.4 Cancelling an online merchandise order
You may cancel an online merchandise order without giving a reason from the time the contract is made until 14 days after you, or a person you nominate, receive the goods.
To cancel, send a clear statement to jake@thepercenters.co.uk or to our contact address in section 1. Include your name, order number and the item being cancelled. You may use the model cancellation form at the end of these Terms, but you do not have to.
If you contact us before dispatch, we will try to stop the order. If it has already been dispatched, you can still use your cancellation right and return it as described below.
The statutory cancellation right may not apply to certain goods, including clearly personalised or custom-made items. Any applicable exception will be explained before purchase. This does not affect rights where goods are faulty or not as described.
12.5 Returning goods after cancellation
After telling us you are cancelling, you must send the goods back within 14 days. Please contact us for return instructions. Unless we agree otherwise, you are responsible for the direct cost of returning goods when you cancel because you have changed your mind.
You may inspect and try on an item as you reasonably would in a shop. Please do not wear it beyond trying it on, wash it or handle it more than necessary to establish its nature, characteristics and fit. We may make a proportionate deduction from the refund if unnecessary handling has reduced the item's value.
12.6 Refunds following cancellation
We will refund the price paid and any standard delivery charge. If you selected a more expensive delivery method, we only have to refund the cost of our least expensive standard delivery option.
We will make the refund without undue delay and no later than 14 days after we receive the returned goods or, if earlier, 14 days after you provide evidence that they were sent back. We may withhold the refund until then. Refunds will normally be made to the original payment method without a refund fee.
12.7 Faulty, damaged, incorrect or misdescribed goods
Goods must be of satisfactory quality, fit for any purpose made known to us and as described. Your statutory rights apply in addition to these Terms.
If goods are faulty, damaged, incorrect or not as described, contact us as soon as possible with your order details. We may ask for reasonable information or photographs to understand the problem, but this does not remove your legal rights.
Depending on the circumstances, you may have a short-term right to reject the goods within 30 days and receive a refund, or rights to a repair, replacement, price reduction or final rejection. We will pay reasonable return costs where goods are faulty, damaged, incorrect or misdescribed.
12.8 Exchanges
We do not currently offer direct exchanges. If you want another size or item, you can return the original item in accordance with your rights and place a new order.
12.9 Charity merchandise
Money raised through merchandise supports our charitable activities and operating costs. A merchandise purchase is a payment for goods and is not a donation unless we clearly state otherwise. It is not eligible for Gift Aid as a normal donation.
Our Shipping & Returns Policy and Refund Policy provide further practical information.
They supplement these Terms and do not limit your statutory rights:
Shipping & Returns Policy:www.thepercenters.co.uk/shippingandreturns
Refund Policy: www.thepercenters.co.uk/refund
13. OUR RESPONSIBILITY TO YOU.
Nothing in these Terms excludes or limits liability for:
death or personal injury caused by our negligence;
fraud or fraudulent misrepresentation;
breach of rights relating to goods or services that cannot lawfully be excluded; or
any other liability that cannot be excluded or limited by law.
We are responsible for loss or damage that is a foreseeable result of our breach of these Terms or our failure to use reasonable care and skill. We are not responsible for loss or damage that was not caused by us, was not reasonably foreseeable when the relevant contract was made, or arose because you did not follow reasonable instructions or materially breached these Terms.
We are not responsible for business losses, including loss of profit, revenue, business opportunity or goodwill, because our website, events, donations and merchandise are supplied to you as a consumer for personal use.
Venues, payment providers, booking platforms and other third parties remain responsible for the goods, services and facilities they independently provide. We remain responsible for our own acts and obligations and do not exclude liability merely because a third party is involved.
14. RESTRICTING OR ENDING ACCESS.
We may restrict website access, cancel a booking, remove someone from an activity or suspend future participation where there is a lawful and reasonable reason. This may include a serious or repeated breach of these Terms, a safety or safeguarding concern, abusive conduct, misuse of our systems, ineligibility or failure to follow reasonable venue requirements.
We will act proportionately and consider the circumstances. Urgent action may be taken without advance warning where reasonably necessary to protect people or property. Any refund due for a paid event or merchandise order will be handled in accordance with the applicable terms and the law.
15. CHANGES TO THESE TERMS.
We may update these Terms when our activities, website, legal responsibilities or operating arrangements change. The current version and its update date will be published on our website.
Changes apply from the published effective date. They will not retrospectively change an accepted merchandise order or remove an existing statutory right. The terms in force when you booked or ordered will normally apply to that transaction, except where a change is required by law or agreed with you.
16. CONTACT, CONCERNS AND COMPLAINTS.
If you have a question, concern or complaint about our website, an event, a referral, a donation or an order, please contact:
Email: jake@thepercenters.co.uk
Telephone: 07594 411008
Post: THE PERCENTERS., 19 Farm Way, Worcester Park, KT4 8RX
Data-protection concerns are handled as explained in our Privacy Policy and Professional Referral Privacy Notice.
We will handle complaints fairly and as promptly as reasonably possible. We aim to acknowledge a formal complaint within five working days and will explain the next steps. If your complaint concerns the person who would normally handle it, put "For the attention of the trustees" in the email subject line or on the envelope so that it can be allocated to an uninvolved trustee. This does not prevent you from contacting the police, emergency services, a safeguarding authority, the Charity Commission or another regulator where appropriate.
17. GENERAL LEGAL TERMS.
If any part of these Terms is found to be unlawful or unenforceable, the remaining parts will continue to apply.
If we do not enforce a term immediately, this does not mean we have waived it.
These Terms do not give enforcement rights to anyone other than you and THE PERCENTERS., except where the law says otherwise.
These Terms are governed by the law of England and Wales. The courts of England and Wales will have jurisdiction, but if you live elsewhere in the United Kingdom you retain any mandatory consumer protections and rights to bring proceedings in the courts available to you under applicable law.
MODEL CANCELLATION FORM FOR MERCHANDISE.
Complete and return this form only if you wish to cancel an online merchandise contract. You may instead send us any other clear statement that you wish to cancel.
To: THE PERCENTERS., 19 Farm Way, Worcester Park, KT4 8RX
Email: jake@thepercenters.co.uk
I/We hereby give notice that I/We cancel my/our contract of sale for the following goods:
_________________________________________________________________________
Ordered on / received on:
_________________________________________________________________________
Name of consumer(s):
_________________________________________________________________________
Address of consumer(s):
_________________________________________________________________________
_________________________________________________________________________
Signature of consumer(s) (only if this form is sent on paper):
_________________________________________________________________________
Date:
_________________________________________________________________________